Friday, September 28, 2007

BEWARE OF PAYPAY.COM & EBAY

Do not shop with any store front near Ports, like Miami, San Francisco, Seattle, or other cities with ports listed with Paypal.com or Ebay. Reasons are listed at the bottom.

I placed an order at http://www.goodmans.net/ and paid more for it to be shipped by USPS.
Goodmans sent part of the order by UPS. I told them to cancel the rest of the order since they did not have the order in stock like they stated and because they sent it by UPS. They cancelled the order but never sent a refund. I email them and waited. No reply. I filed a disputed with Paypal.com.
Here is how it looked:
From Buyer: T.H.O.T. & CO on 9/10/2007 22:21 CDTI place this order 8-20-07. I cancelled part of this order (which they did not have in stock) because they did not ship by the method I requested. I paid more for USPS shipping, I got UPS. The items they shipped would have come to $44.86 with shipping. I sent them $112.29. I should get a refund of $67.43 in according with shipping rate on their web site. On 8-24-07 Goodman's replied back with the following message "The remainder of your order has been cancelled and a refund will be issued within 3 business days." It is now 9-10-07 and I still have not gotten a refund.

Goodmans did not respond to Paypal.com. Paypal.com email me and stated: "Because your seller has not yet responded, you should consider escalating to a claim soon to ensure that your case remains eligible for PayPal review. By escalating to a claim, you would be asking PayPal to review the case and decide the outcome."

I did as they suggested and this was their reply after 24 hours:
We have completed our investigation of this case. No further action is required by you at this time. We have denied this claim. As stated in our User Agreement, Pay Pal’s Buyer Complaint Policy only applies to the shipment of goods, not to disputes about the attributes or quality of the goods received. We have noted your claim in the seller's record. The seller's account privileges will be limited if excessive complaints are received.

Open Cases and Requests - All Cases: Aug. 29, 2007 to Sep. 28, 2007 Type - Counterparty - Transaction ID - Date
Claim - D. Goodman, Inc. - 3A17385907232742B - Aug. 20, 2007

Reason - Filed On - Status
Not as described - Sep. 10, 2007 - Deferred

Email sales@goodmans.net

As can be seen from the highlighted red "Reason" which state it "Not as described" Paypal.com do not pay. They completely over look the fact I filed the disputed because I did not get my refund. This is a small situation and they refuse to honor their policy or promise to the users of their service.

Why am I listed this here. To see have you had any problem with sellers listed with Paypal.com or Ebay. This is not my first run in with them. Neither Ebay nor Paypal.com belongs anymore to the original creators. Something is not kosher.
Reasons:
Do not shop with any store front near ports, like Miami, San Francisco, Seattle, or other cities with ports listed with Paypal.com or Ebay. I believe this is taking place with many online shops listed with Paypal.com and Ebay.com. When a buyer place an order online it should take less then eight days to return. When it takes more then three weeks on an order and the seller states the item is in stock, something is wrong. I have notice that shops near ports are doing this. What happens is the buyer place an order. The order is sent to China for processing, it is boxed, a label is printed out in china, containing postage they obtained PayPal.com, for USPS or UPS shipping. The labels contain the return address of the sellers in the USA. The boxes are load on to a ship, weeks later the ship docks at a USA port, and the boxes are take to USPS or UPS. No import taxes and all profit go to China. If and item cost $100, it is like sending $1000 to China.
See why China brought Paypal.com and Ebay.
In my case, Goodmans is just one of their Boy's.
see their adddress, near a port: Goodman's, 13130 SW 128 Street # 3, Miami, FL 33186

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